Terms and Conditions
These Terms and Conditions (the “Terms”) form an agreement between you (“you” or “the Client”) and [Alicia Moore / The Reset Era], trading as The Reset (“we”, “us” or “the Company”), a business registered in France.
These Terms, together with our Privacy Policy and any documents referenced within them, govern your access to and use of https://premierresetera.com/ (the “Website”), including all content, features, digital resources, coaching programmes and services offered through it.
By accessing the Website, purchasing any product or service, or clicking “accept” where prompted, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Website.
1. Eligibility
The Website and our services are offered only to individuals aged 18 or over who have the legal capacity to enter into binding contracts. By using the Website, you confirm that you meet these requirements
2. Changes to These Terms
We may update these Terms from time to time. The version published on the Website applies from its stated effective date. Where a change materially affects your rights under an active programme or purchase, we will give you reasonable advance notice by email or through the Website. Your continued use of the Website after the effective date of any updated Terms constitutes acceptance of those Terms for future use and purchases.
3. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR) and French data protection law. The Privacy Policy is incorporated into these Terms by reference.
4. Nature of Our Services
All content, programmes and services provided through the Website are offered for educational, informational and personal development purposes only. Coaching is not therapy, counselling, psychotherapy or medical treatment, and nothing on the Website constitutes professional financial, medical, psychological or legal advice. If you require support of that nature, please consult a qualified professional. You remain responsible at all times for your own decisions, actions and results.
5. Access and Account Security
We may modify, restrict or discontinue any part of the Website at any time. Where you hold an account or access credentials for any programme portal or resource area, you are responsible for keeping them confidential and for all activity under your account. We may suspend or terminate access where we reasonably believe these Terms have been breached.
6. Intellectual Property
All content on the Website and within our programmes, including text, frameworks, assessments, workbooks, videos, graphics, trademarks and downloadable resources, belongs to the Company or its licensors and is protected by copyright and intellectual property law. This includes, without limitation, the Soul-Led Leadership Archetype Assessment™ and all associated materials.
You are granted a limited, personal, non-transferable, non-exclusive and revocable licence to use these materials for your own personal use, or your own internal business use where the programme is purchased for that purpose. You may not reproduce, distribute, resell, publish, modify or create derivative works from any materials without our prior written consent. Unauthorised use may result in termination of access and legal action.
7. No Guarantee of Results
We make no guarantee of any specific outcome, earnings, career result or business result. Client stories shared on the Website are illustrative of individual experiences only. Your results depend on your own circumstances, effort, consistency and external conditions
beyond our control.
8. Prices and Payment
Prices for programmes and services are displayed on the Website or communicated to you before purchase, in euros, inclusive of applicable taxes unless stated otherwise. Payment plans, where offered, are set out in your coaching agreement or at checkout. By purchasing, you commit to the full programme fee, including all instalments under a payment plan, unless your coaching agreement states otherwise.
9. Refunds and Deposits
Except for your statutory rights described in Section 10 and any rights set out in your signed coaching agreement, all sales are final. No refunds are provided for completed sessions, fully delivered programmes or digital products already accessed with a valid withdrawal waiver.
Deposits secure your place in a programme, VIP Day or retreat and form part of the total fee. Deposits are non-refundable except where your statutory withdrawal right applies, where required by law, or where your coaching agreement or retreat booking conditions state otherwise.
10. Electronic Communications
By using the Website or contacting us electronically, you agree that we may communicate with you by email or other electronic means, and that such communications satisfy any legal requirement for written communication. Marketing emails are sent only with your consent and you may unsubscribe at any time. Contacting us or submitting a form does not create a coaching relationship unless we expressly confirm it in writing.
11. Community Features and Conduct
Where the Website or our programmes include interactive features such as comments, group spaces or messaging, you agree to use them respectfully and lawfully. You must not post or transmit content that is unlawful, defamatory, obscene, harassing or harmful. We may remove content or withdraw access to these features at our discretion.
12. Testimonials and Submissions
If you provide feedback, testimonials or other content to us, you grant the Company a worldwide, royalty-free licence to use, reproduce and publish that content for marketing purposes, in anonymised form unless you agree otherwise in writing. You retain ownership of your content and may withdraw consent for future use at any time by contacting us.
13. Third-Party Links
The Website may link to third-party websites or tools. We do not control and are not responsible for their content, terms or privacy practices. You access third-party sites at your own risk.
14. Warranties
All materials, programs, and information provided on the Website are offered “as is” and “as available. We make no warranties—express or implied—regarding accuracy, reliability, or suitability for any purpose. You agree that your use of the Website and all associated materials is at your sole risk.
15. Limitation of Liability
To the maximum extent permitted by law, The Reset Era shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or participation in our programs. If liability is found, it shall not exceed the total amount paid by you to the Company.
16. INTERNATIONAL USERS
The Website is operated from France. If you access it from another jurisdiction, you are responsible for complying with local laws.
17. Indemnification
You agree to indemnify and hold harmless The Reset Era, its directors, employees, contractors, and affiliates from any claims, damages, or expenses arising out of your use of the Website or violation of these Terms.
18. Termination
We may terminate or suspend your access to the Website or any programs at any time, without notice, if you breach these Terms or any applicable laws. Upon termination, all rights and licenses granted to you will immediately cease.
19. Governing Law and Disputes
These Terms shall be governed by and construed under the laws of the France and the EU. Any dispute shall first be resolved through good-faith negotiation. If not resolved, disputes shall be subject to binding arbitration in France under french arbitration rules.
You waive any right to participate in a class action or collective proceeding. Arbitration decisions shall be final and binding.
20. Entire Agreement
These Terms, together with the Privacy Policy, any disclaimer published on the Website, and, for coaching clients, your signed coaching agreement, form the entire agreement between you and the Company regarding the Website. If any provision of these Terms is found invalid, the remaining provisions continue in full force.
21. Contact
If you have any questions about these Terms, please contact us at: [email protected]
Alicia Moore/ Mary Alison trading as The Reset
Registered in France
© 2026 Premier Reset Era TM. All rights reserved.