Privacy Policy

Alicia Moore/The Reset Era, trading as The Reset (“we”, “us” or “the Company”), values your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use and protect personal data when you visit https://premierresetera.com/ (the “Website”), contact us, or

purchase our programmes and services.

The Company is the data controller for the personal data described in this policy. We operate from France and comply with the EU General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés), under the supervision of the CNIL,

the French data protection authority. You can contact us about anything in this policy at [email protected].

Information We Collect

Information provided by you

You may provide information when you fill out a form, take an assessment, subscribe to our emails, book a call, purchase a programme or contact us. This may include your name, email address, phone number, payment details, and any information you choose to share about

your professional situation and goals. We use this information to deliver our services, respond to your requests, improve your experience and send you updates or offers.

Information collected automatically

When you browse the Website, we and our providers may collect data about your device and browsing behaviour, including your IP address, browser type, operating system, approximate location and how you interact with our pages. We use tools such as Paidos.app, website platform analytics for this purpose. These tools run only with your consent, as explained in our Cookie Policy. This information helps us analyse traffic, improve the Website and measure our marketing.

Legal Bases for Processing

Under the GDPR, we process your personal data only where we have a legal basis to do so:

• Performance of a contract: to deliver programmes, sessions, digital products and retreats you have purchased, and to respond to your requests before purchase.

• Consent: for marketing emails, non-essential cookies, analytics and advertising pixels, and the use of testimonials. You can withdraw consent at any time.

• Legitimate interests: to run and secure the Website, improve our services, and communicate with existing clients about similar services, where your rights do not override these interests.

• Legal obligations: to keep accounting, tax and invoicing records as required by French law.

Cookies and Pixels

Like most websites, we use cookies and similar technologies to make the Website work, understand how visitors use it, and measure our marketing. Social media pixels, where used, are governed by the privacy policies of the platforms that provide them. Full details, including the cookies in use, their duration, and how to accept, refuse or withdraw consent, are set out in our Cookie Policy

Third-Party Tools

Some content and tools on the Website are provided by third parties, such as analytics providers, scheduling tools, payment processors and social media platforms. These providers may collect information about your browsing under their own privacy policies. We choose

providers carefully and put contracts in place where required, but we do not control their technologies. For questions about a provider's own practices, please contact that provider directly.

Email Communications

If you contact us by email or through a form, we keep your message and our replies, and protect them like any other personal data. Contacting us does not create a coaching relationship unless we confirm it in writing.

We send marketing emails only where you have subscribed or where you are an existing client receiving information about similar services. Your email address will never be sold, rented or leased to third parties. Every marketing email includes an unsubscribe link, and you can opt out at any time, free of charge. Our email practices comply with the GDPR and EU ePrivacy rules

How We Use Your Information

We use the data we collect to:

• Deliver and improve our coaching programmes, sessions, digital products, assessments and retreats.

• Send confirmations, updates, scheduling information and client support.

• Process payments securely through Stripe. We never receive or store your full card details.

• Personalise your experience and, with your consent, send relevant marketing.

• Enforce our agreements and protect the Website against fraud and unauthorised activity.

If we ever promote a third-party service, we will not share your personal data with that provider unless you choose to participate and we tell you clearly at the time.

Disclosure of Your Information

We do not sell, rent or lease personal data. We share it only with:

• Service providers who help us operate, such as website hosting, email marketing, scheduling, payment processing and IT support, under contracts that protect your data.

• Professional advisers, such as accountants or lawyers, where necessary.

• A successor business, in the event of a sale, merger or restructuring, under equivalent protections.

• Public authorities, where required by law or necessary to protect our legal rights.

International Transfers

Some of our providers are located outside the European Economic Area, including in the United States. Where your data is transferred outside the EEA, we rely on safeguards recognised by the GDPR, such as the European Commission's Standard Contractual Clauses, an adequacy decision, or the EU-US Data Privacy Framework where the provider is certified.

Data Retention

We keep personal data only as long as needed for the purposes described in this policy:

• Client records and coaching agreements: for the duration of our work together, then for the period required to meet legal obligations and defend legal claims (generally 5 years under French law).

• Invoicing and accounting records: 10 years, as required by French commercial law.

• Marketing contacts: for 3 years after your last interaction with us, in line with CNIL guidance, after which we delete or re-ask for consent.

• Cookie data: for the durations set out in our Cookie Policy.

Security

We apply industry-standard security measures, including SSL encryption, to protect your data. Payments are processed through secure, approved gateways and are never taken by email. While we take reasonable precautions, no method of transmission over the internet is fully secure, and email in particular is inherently insecure. Please avoid sending sensitive information by email.

Your Rights

Under the GDPR and French law, you have the right to:

• Be informed about how your data is collected and used.

• Access and obtain a copy of your personal data.

• Correct inaccurate or incomplete information.

• Request deletion of your data (the “right to be forgotten”).

• Restrict or object to processing, including for direct marketing.

• Receive your data in a portable format.

• Withdraw consent at any time, without affecting processing already carried out.

• Give instructions on what happens to your data after your death, as provided by French law.

To exercise any of these rights, contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) at www.cnil.fr, or with the data protection authority in your country of residence.

Children

The Website and our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always appear on this page, with its effective date at the top. Where a change materially affects how we use your data, we will inform you by email or through a notice on the Website. Please review this page regularly